Privacy policy

PULL PALZ PRIVACY POLICY

Effective Date: February 12, 2024

Last Updated: September 22, 2026

Pull Palz LLC (“Pull Palz,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, enroll in or use our services, communicate with us, or otherwise interact with Pull Palz.

INFORMATION WE COLLECT

We may collect personal information that you provide directly to us, including your:

  • Name

  • Email address

  • Telephone or mobile number

  • Billing information

  • Service address

  • Property and access information

  • Trash collection schedule

  • Service preferences and instructions

  • Account information

  • Communications with Pull Palz

  • SMS marketing preferences and consent

  • Other information necessary to schedule and perform services

We may also collect transaction history and information about how you interact with our website, including device information, browser information, IP address, cookies, and website usage information.

Payment information may be processed by Shopify, payment processors, subscription providers, or other providers used to process transactions. Pull Palz does not need to store complete payment-card numbers to provide our services.

HOW WE COLLECT MOBILE NUMBERS & SMS CONSENT

Pull Palz may collect your mobile telephone number when you provide it directly to us, including through our website, checkout, service enrollment, customer-support communications, forms, or an SMS opt-in process.

Providing a telephone number for service or customer-support purposes does not by itself constitute consent to receive SMS marketing messages.

When SMS marketing consent is required, it will be collected separately through an applicable opt-in process. Consent to receive marketing text messages is not a condition of purchasing Pull Palz services.

Shopify requires SMS marketing consent to be collected specifically for SMS; consent to email marketing does not automatically constitute SMS marketing consent. (Shopify Help Center)

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Create and manage customer accounts.

  • Process payments and recurring charges.

  • Schedule, route, perform, verify, and document services.

  • Provide trash-day and service reminders.

  • Communicate schedule changes, service issues, billing information, and account notices.

  • Provide customer support.

  • Maintain service and account history.

  • Prevent fraud, abuse, and unauthorized activity.

  • Improve our website, services, and business operations.

  • Send marketing communications when appropriate consent has been obtained.

  • Comply with applicable legal and regulatory requirements.

SERVICE PHOTOS & PROPERTY INFORMATION

Pull Palz may collect and maintain service-related property information, service notes, timestamps, service statuses, and photographs.

These records may be used to verify that service was performed, document bin or property conditions, address service questions or disputes, maintain service history, and provide service information to authorized account contacts, including property owners and property managers.

Service photographs are intended to document the service and relevant condition of the serviced area.

HOW WE SHARE PERSONAL INFORMATION

We may share personal information with service providers that help us operate Pull Palz, including Shopify, payment processors, subscription and billing providers, communications and SMS providers, hosting providers, analytics providers, and other vendors necessary to operate our website and provide our services.

These providers may receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.

We may also disclose information when reasonably necessary to comply with applicable law or lawful requests, protect Pull Palz or others, investigate fraud or misuse, enforce our agreements, or complete a legitimate business transaction such as a merger, acquisition, financing, or sale.

SMS PRIVACY & CONSENT

Mobile information, including telephone numbers and SMS opt-in or consent information, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile information with service providers that assist Pull Palz in delivering text messages and operating our communications program, solely as reasonably necessary to provide those services.

Consent to receive marketing text messages is not a condition of purchasing Pull Palz services.

Marketing messages will be sent only when the applicable consent requirements have been satisfied.

Message frequency may vary. Message and data rates may apply.

You may reply STOP to an applicable text message to opt out and HELP for assistance. We will honor valid opt-out requests as required by applicable law.

Federal rules recognize STOP and other reasonable methods of communicating a revocation of consent. (FCC Docs)

SERVICE & TRANSACTIONAL COMMUNICATIONS

Pull Palz may use contact information you provide to communicate with you regarding your service, including scheduling, service reminders, service updates, property-access issues, billing information, account notices, and customer support, as permitted by applicable law.

Marketing communications and service-related communications may be subject to different legal requirements.

COOKIES & WEBSITE TECHNOLOGY

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, improve functionality, understand website usage, provide analytics, maintain security, and support advertising or marketing where permitted.

Available privacy controls may vary depending on your location and the privacy tools available through our website and service providers.

DATA RETENTION

We may retain personal information for as long as reasonably necessary to provide services, administer accounts, maintain business and service records, resolve disputes, prevent fraud, comply with legal obligations, and support legitimate business operations.

Information may also be retained when required or permitted by applicable law.

DATA SECURITY

Pull Palz uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure.

YOUR PRIVACY RIGHTS & CHOICES

Depending on where you live, applicable law may provide rights regarding your personal information, including rights to request access to, correction of, or deletion of certain personal information.

To submit a privacy request, contact info@pullpalz.com.

We may need to verify your identity before processing a request. Certain information may be retained when permitted or required by law, including for legal compliance, fraud prevention, dispute resolution, and legitimate recordkeeping purposes.

Shopify specifically requires an SMS-enabled store's Privacy Policy to explain customers' rights to access and delete their information. (Shopify Help Center)

CHILDREN'S PRIVACY

Pull Palz services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

THIRD-PARTY SERVICES

Our website and operations may use or link to third-party services. Those providers may process information according to their own privacy policies and practices.

Pull Palz is not responsible for the privacy practices of unaffiliated third parties.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

The Effective Date above identifies the current version.

CONTACT US

For questions, concerns, or privacy requests:

Pull Palz LLC
11000 W McNichols Rd, Ste 323 #1051
Detroit, MI 48221
Phone: (313) 466-4362
Email: info@pullpalz.com